DIRECT SUPPORT STAFF (6/27/23) Customer Service & Call Center - Cedar Rapids, IA at Geebo

DIRECT SUPPORT STAFF (6/27/23)

Linn County, IA Linn County, IA Cedar Rapids, IA Cedar Rapids, IA Part-time Part-time $21.
96 an hour $21.
96 an hour 3 days ago 3 days ago 3 days ago Linn County is committed to creating a Customer-Center Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot.
The answer is simple:
We want our customers to have a positive experience.
Our co-workers are customers too.
Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public! Why work at Linn County? Competitive wages with annual pay increases & annual cost of living increase (depending on budget) Medical, dental, vision, short & long term disability, and supplemental life insurance Iowa Public Employee's Retirement Pension Plan (IPERS) Wellness program offering credit on insurance premiums to eligible employees On-site fitness centers for $15 per year 12 paid holidays per year Training & professional development opportunities Hourly Wage:
New Hire:
$21.
96 90 days:
$23.
07 1 year:
$24.
37 2 years:
$25.
69 3 years:
$27.
08 About Direct Support Staff:
This position is 35 hours per week.
Supervises and instructs individuals with disabilities on fundamental skills and/or personal support services in either facility or community settings.
Teaches appropriate social skills that will enable individuals to be successful.
Assists with personal care as needed.
Work is performed under general direction of the Facility Coordinator.
Knows the County's Customer-Centered Culture principles, the County's Mission, Strategic Plan and Core Values and demonstrates a commitment to customer satisfaction for all customers on a regular basis.
Essential Functions Assigns and supervises the activities for individuals.
Provides instruction on skill-building and appropriate behaviors.
Provides guidance and assistance to individuals to maximize their skills.
Assists individuals with personal care needs, positioning, mobility, prescribed physical and occupational therapy activities, hygiene and first aid as necessary.
Completes assessments of individuals.
Documents and maintains records and reports in written or electronic form.
Participates in staff and consumer meetings and conferences as necessary, and assists in developing individual service plan goals.
Provides individuals with proper equipment and supplies.
Serves as bus monitor for arrivals and departures of consumers as needed.
Maintains quality standards at all times.
May serve as liaison with community organizations.
May provide transportation for individuals as directed.
May assist in orientation of new staff.
Responsible for ensuring that assigned area is a safe environment.
May administer medications.
Performs other duties as assigned.
Knows the products they personally produce and the customers of each product.
Listens to the Voice of the Customer and closes gaps between customer expectations and experience whenever possible.
Minimum Qualifications & Requirements High school diploma and at least 20 hours of coursework beyond the high school level in the areas of sociology, psychology, social work, human services, education, or rehabilitation required.
One (1) to three (3) years of experience working with persons with disabilities, or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
Basic knowledge of services for people with disabilities.
Ability to assist consumers in developing problem solving and self-advocacy skills.
Ability to analyze needs and progress of consumers.
Ability to establish and maintain effective relationships with others.
Ability to maintain records and prepare reports.
Ability to work independently and meet the needs of the consumers.
Basic computer skills required.
Skills in sign language may be helpful.
Knowledge of basic first aid and CPR procedures desired.
Special Necessary Requirements:
Valid State of Iowa Driver's license required.
Chauffeur Endorsement 3 may be required.
Background check required to ensure applicant is free of conviction or prior employment history of child or dependent adult abuse.
May be required to obtain a medication manager certificate.
Must pass a County physical examination which includes a drug test after offer of employment.
Must be able to lift 50 pounds and demonstrate lifting, pushing, and pulling capabilities as part of the pre-employment process.
Regular work attendance required.
Must remain awake and aware of surroundings at all times.
Shift Monday - Friday 8:
30 a.
m.
- 3:
30 p.
m.
.
Estimated Salary: $20 to $28 per hour based on qualifications.

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