Housing Support Specialist - Cedar Rapids
HACAP Housing Support Specialist Cedar Rapids, IA 52404 Health and Dental Insurance Retirement Savings (IPERS and/or 403(b)) Paid time off and 9 company paid holidays Short Term Disability after 1 year of employment Basic Life and AD&D coverage Employee Assistance Program Optional
Benefits:
Flexible Spending, Long Term Disability, Voluntary Life, Voluntary Accident, and Vision Hawkeye Area Community Action Program, Inc.
(HACAP) is a diverse, community-focused nonprofit dedicated to empowering and improving the lives of families living with the everyday barriers of poverty.
What we are proud to offer you:
POSITION GOAL This position is responsible for working with clients in need of assistance with housing resources in HACAP service area and working with HACAPs tenants in Linn and Benton County.
This position is responsible for answering phone calls for housing and homeless services, making appropriate community referrals, completing intakes, supporting HACAPs Linn County Property Manager, and assisting with other seasonal HACAP programs as needed.
SCHEDULE AND WAGE Monday- Friday 8:
00 am- 5:
00 pm; $17.
81 - $19.
50 per hour ESSENTIAL DUTIES - Answer telephone and online inquiries to provide accurate program information and/or route to the appropriate person.
- Greet visitors/clients, providing information on agency programs or external resources at HACAPs Inn Circle office.
- Collect rent payments, deposits, and track appropriately for Linn County housing tenants.
- Input data from housing applications and basic intake forms and update data to ensure accuracy and completeness.
- Assist with maintaining agency customer/client database.
- Scan files into database, process/route incoming mail and prepare outgoing mail, tenant leases, and tenant postings.
- File leases, notices, labels, tenant receipts, checks, applications, and other records as necessary.
- Provide other general administrative support for Housing Department, handling Incoming calls and faxes.
- Answer requests for maintenance repair from housing tenants and enter into maintenance database for repair.
- Support and collaborate with the HACAP Linn County Property Manager and Housing Operations Manager as needed - Assist the Housing Stabilization department for seasonal activities including LiHeap, rental assistance processing, and other energy programs.
EXPECTATIONS - Support the organization's mission, vision, values, policy, and procedure by exhibiting the following behaviors:
excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.
- Demonstrates personal commitment to HACAP through quality job performance, a sense of responsibility for high achievement, professional appearance, awareness of current events throughout HACAP, and positive promotion of HACAP.
- Consistently work positively and cooperatively with fellow Team Members.
- Consistently demonstrate the ability to respond to flexibly changing situations to meet current needs, such as reprioritizing work as necessary.
- Consistently come to work on time, working as scheduled, and leaving at the scheduled time.
- Maintain appropriate attire and good grooming habits to support HACAPs desire for safe and efficient operations, providing greater service and better customer relations.
- Must possess high integrity and ensure confidentiality of any information concerning an employee, client, family, financial condition, or personal peculiarities is strictly maintained.
- Ensure that personal health information is protected during its collection, use, disclosure, storage, and destruction within HACAP as required by HIPAA.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE - High school diploma or GED - AA in business administration or one (1) year of experience in Human Services preferred.
- Work experience to demonstrate:
Effective written and verbal communication skills and active listening techniques.
Ability to learn, apply and train on new technology.
Excellent organizational skills.
Ability to work in a fast paced, multi-task environment with limited supervision.
- Working knowledge of personal computers and standard software such as:
word processing, spreadsheet, and database management.
CONDITIONS OF EMPLOYMENT - Valid drivers license.
- Reliable transportation to use on the job.
- Valid car insurance Recommended Skills Active Listening Business Administration Communication Confidentiality Coordinating Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
Benefits:
Flexible Spending, Long Term Disability, Voluntary Life, Voluntary Accident, and Vision Hawkeye Area Community Action Program, Inc.
(HACAP) is a diverse, community-focused nonprofit dedicated to empowering and improving the lives of families living with the everyday barriers of poverty.
What we are proud to offer you:
POSITION GOAL This position is responsible for working with clients in need of assistance with housing resources in HACAP service area and working with HACAPs tenants in Linn and Benton County.
This position is responsible for answering phone calls for housing and homeless services, making appropriate community referrals, completing intakes, supporting HACAPs Linn County Property Manager, and assisting with other seasonal HACAP programs as needed.
SCHEDULE AND WAGE Monday- Friday 8:
00 am- 5:
00 pm; $17.
81 - $19.
50 per hour ESSENTIAL DUTIES - Answer telephone and online inquiries to provide accurate program information and/or route to the appropriate person.
- Greet visitors/clients, providing information on agency programs or external resources at HACAPs Inn Circle office.
- Collect rent payments, deposits, and track appropriately for Linn County housing tenants.
- Input data from housing applications and basic intake forms and update data to ensure accuracy and completeness.
- Assist with maintaining agency customer/client database.
- Scan files into database, process/route incoming mail and prepare outgoing mail, tenant leases, and tenant postings.
- File leases, notices, labels, tenant receipts, checks, applications, and other records as necessary.
- Provide other general administrative support for Housing Department, handling Incoming calls and faxes.
- Answer requests for maintenance repair from housing tenants and enter into maintenance database for repair.
- Support and collaborate with the HACAP Linn County Property Manager and Housing Operations Manager as needed - Assist the Housing Stabilization department for seasonal activities including LiHeap, rental assistance processing, and other energy programs.
EXPECTATIONS - Support the organization's mission, vision, values, policy, and procedure by exhibiting the following behaviors:
excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.
- Demonstrates personal commitment to HACAP through quality job performance, a sense of responsibility for high achievement, professional appearance, awareness of current events throughout HACAP, and positive promotion of HACAP.
- Consistently work positively and cooperatively with fellow Team Members.
- Consistently demonstrate the ability to respond to flexibly changing situations to meet current needs, such as reprioritizing work as necessary.
- Consistently come to work on time, working as scheduled, and leaving at the scheduled time.
- Maintain appropriate attire and good grooming habits to support HACAPs desire for safe and efficient operations, providing greater service and better customer relations.
- Must possess high integrity and ensure confidentiality of any information concerning an employee, client, family, financial condition, or personal peculiarities is strictly maintained.
- Ensure that personal health information is protected during its collection, use, disclosure, storage, and destruction within HACAP as required by HIPAA.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE - High school diploma or GED - AA in business administration or one (1) year of experience in Human Services preferred.
- Work experience to demonstrate:
Effective written and verbal communication skills and active listening techniques.
Ability to learn, apply and train on new technology.
Excellent organizational skills.
Ability to work in a fast paced, multi-task environment with limited supervision.
- Working knowledge of personal computers and standard software such as:
word processing, spreadsheet, and database management.
CONDITIONS OF EMPLOYMENT - Valid drivers license.
- Reliable transportation to use on the job.
- Valid car insurance Recommended Skills Active Listening Business Administration Communication Confidentiality Coordinating Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
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