Customer Support Associate
Kelly Professional & Industrial, we're passionate about helping you find a job that works for you.
We're seeking full-time Customer Support Associates for our client located in Cedar Rapids, IA!Pay Rate:
$16.
30Shift Schedule and Paid Training Schedule:
Must be able to work within business hours of 7:
00AM-7:
00PMShift will be assigned after training is completed.
Length of Assignment:
5 months (possibility to extend based on business needs)oImmediate Consideration, Virtual Interviews are being held ASAP GENERAL FUNCTIONResponsible for customer contact for all areas of the company.
Utilizes multi-tasking abilities to listen and speak with customers, while navigating multiple systems to provide an effortless experience.
Maintains sound knowledge of processes and procedures in order to assist customers; addressing concerns, resolving problems, and de-escalating in a professional, positive manner.
Promote and actively engage customers in current and new products and services available.
DUTIES AND RESPONSIBILITIES Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Customer Service standards.
Owns follow up with customers to resolve inquiries Takes inbound phone calls for up-to 90% of assigned shift.
Proficient with Microsoft Office Performs all other duties as assigned.
BASIC QUALIFICATIONS Must live within 1 hour of Cedar Rapids, IA High school diploma/GED 1
year of experience working in high-volume call center, customer service, hospitality and/or (call center environment preferred) Answer high call volume of calls 25-50
per day Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice Must be able to prioritize tasks efficiently Strong PC skills including MS Office; Word and Excel Ability to navigate information systems and internet Must be able to connect hardwire/ethernet, NO hotspots/WIFI - Interent Speed Test will be performed Equipment will be provided while on assignment (will be picked up by candidate at office location) P1 #CB As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.
Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.
Trust the office staffing pioneer.
Finding the right job isn't always easy.
Kelly Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you.
That means your schedule, your interests, and your career plan.
In fact, our company created the staffing industry with the goal of connecting people with great office jobs--so you could say we're pretty good at it! About Kelly Work changes everything.
And at Kelly, we're obsessed with where it can take you.
To us, it's about more than simply accepting your next job opportunity.
It's the fuel that powers every next step of your life.
It's the ripple effect that changes and improves everything for your family, your community, and the world.
Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life--just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.
At Kelly, we believe that the more inclusive we are, the better services we can provide.
Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws.
A conviction does not automatically bar individuals from employment.
Recommended Skills Call Centers Customer Service Ethernet Hospitality Information Systems Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
We're seeking full-time Customer Support Associates for our client located in Cedar Rapids, IA!Pay Rate:
$16.
30Shift Schedule and Paid Training Schedule:
Must be able to work within business hours of 7:
00AM-7:
00PMShift will be assigned after training is completed.
Length of Assignment:
5 months (possibility to extend based on business needs)oImmediate Consideration, Virtual Interviews are being held ASAP GENERAL FUNCTIONResponsible for customer contact for all areas of the company.
Utilizes multi-tasking abilities to listen and speak with customers, while navigating multiple systems to provide an effortless experience.
Maintains sound knowledge of processes and procedures in order to assist customers; addressing concerns, resolving problems, and de-escalating in a professional, positive manner.
Promote and actively engage customers in current and new products and services available.
DUTIES AND RESPONSIBILITIES Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Customer Service standards.
Owns follow up with customers to resolve inquiries Takes inbound phone calls for up-to 90% of assigned shift.
Proficient with Microsoft Office Performs all other duties as assigned.
BASIC QUALIFICATIONS Must live within 1 hour of Cedar Rapids, IA High school diploma/GED 1
year of experience working in high-volume call center, customer service, hospitality and/or (call center environment preferred) Answer high call volume of calls 25-50
per day Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice Must be able to prioritize tasks efficiently Strong PC skills including MS Office; Word and Excel Ability to navigate information systems and internet Must be able to connect hardwire/ethernet, NO hotspots/WIFI - Interent Speed Test will be performed Equipment will be provided while on assignment (will be picked up by candidate at office location) P1 #CB As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.
Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.
Trust the office staffing pioneer.
Finding the right job isn't always easy.
Kelly Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you.
That means your schedule, your interests, and your career plan.
In fact, our company created the staffing industry with the goal of connecting people with great office jobs--so you could say we're pretty good at it! About Kelly Work changes everything.
And at Kelly, we're obsessed with where it can take you.
To us, it's about more than simply accepting your next job opportunity.
It's the fuel that powers every next step of your life.
It's the ripple effect that changes and improves everything for your family, your community, and the world.
Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life--just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.
At Kelly, we believe that the more inclusive we are, the better services we can provide.
Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
Kelly complies with the requirements of California's state and local Fair Chance laws.
A conviction does not automatically bar individuals from employment.
Recommended Skills Call Centers Customer Service Ethernet Hospitality Information Systems Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
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