CW Clerical / Admin.,Other (99W021)
Essential Job Functions:
o Evaluating and verifying assigned telephone and clerically based work quality and accuracy to support high-quality customer contacts and associated work processing tasks.
o Attend assigned calibrations to ensure consistency within monitoring processes, procedures, job knowledge, and scoring.
o Leverage recording/monitoring application to compile data, generating reports to support business goals.
The following functions/accountabilities are essential for all jobs:
o Work collaboratively with team members o Meet regular performance expectations o Strong written communication skills o Ability to maintain regular and predictable attendance to support team and business objectives.
o Capability to work flexible hours, which may include day, evening and weekend hours.
o Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday (applicable to jobs subject to attendance policy).
o Do we need to add has sufficient internet speed and WIFI at home? o Working knowledge of recording platform (e.
g.
NICE) is a plus.
Requirements:
The following functions/accountabilities are essential for all jobs:
o Work collaboratively with team members o Meet regular performance expectations o Strong written communication skills (may need to work on phone calls to support service levels) o Ability to maintain regular and predictable attendance to support team and business objectives.
o Experience with Quality review of internal processes (SOP review) o Previous call center experience o Capability to work flexible hours, which may include day, evening and weekend hours.
o Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday (applicable to jobs subject to attendance policy).
o Do we need to add has sufficient internet speed and WIFI at home? o Working knowledge of recording platform (e.
g.
NICE/Engage) is a plus.
Recommended Skills Business Planning Call Centers Communication Telephone Skills Program Process Monitoring Calibration Estimated Salary: $20 to $28 per hour based on qualifications.
o Evaluating and verifying assigned telephone and clerically based work quality and accuracy to support high-quality customer contacts and associated work processing tasks.
o Attend assigned calibrations to ensure consistency within monitoring processes, procedures, job knowledge, and scoring.
o Leverage recording/monitoring application to compile data, generating reports to support business goals.
The following functions/accountabilities are essential for all jobs:
o Work collaboratively with team members o Meet regular performance expectations o Strong written communication skills o Ability to maintain regular and predictable attendance to support team and business objectives.
o Capability to work flexible hours, which may include day, evening and weekend hours.
o Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday (applicable to jobs subject to attendance policy).
o Do we need to add has sufficient internet speed and WIFI at home? o Working knowledge of recording platform (e.
g.
NICE) is a plus.
Requirements:
The following functions/accountabilities are essential for all jobs:
o Work collaboratively with team members o Meet regular performance expectations o Strong written communication skills (may need to work on phone calls to support service levels) o Ability to maintain regular and predictable attendance to support team and business objectives.
o Experience with Quality review of internal processes (SOP review) o Previous call center experience o Capability to work flexible hours, which may include day, evening and weekend hours.
o Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday (applicable to jobs subject to attendance policy).
o Do we need to add has sufficient internet speed and WIFI at home? o Working knowledge of recording platform (e.
g.
NICE/Engage) is a plus.
Recommended Skills Business Planning Call Centers Communication Telephone Skills Program Process Monitoring Calibration Estimated Salary: $20 to $28 per hour based on qualifications.
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