Customer Service Representative
Global Filter Global Filter Cedar Rapids, IA Cedar Rapids, IA Full-time Full-time Estimated:
$36.
5K - $46.
3K a year Estimated:
$36.
5K - $46.
3K a year 1 day ago 1 day ago 1 day ago Global Filter, a subsidiary of Filtration Group , offers you products and solutions to help make the world safer, healthier, & more productive.
We are a customer-focused organization, always seeking ways to improve ourselves and give you the best level of service possible.
With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing global filtration industry.
Since our founding in 1999, we've grown our product offerings to meet the ever-advancing needs of various filtration markets.
From modest beginnings as a family business, Global Filter now serves customers (as our name implies) around the globe.
Some of the largest companies in the world trust their filtration requirements to Global Filter because of our world-class service and industry-best lead times.
With manufacturing plants in the USA, Europe (France) and in Japan, we are available when you need us the most.
Summary:
The Customer Service Representative (CSR) is responsible for the processing of inquiries received from customers via telephone, fax, or e-mail.
Support of the customer includes order entry, order confirmation, shipping updates, pricing and availability of existing product and some product selection guidance for existing products.
The position requires frequent interaction with all members of the organization, distributors, and end-users in a fast-paced environment.
With a fanatical focus on the customer, the CSR develops and maintains solid customer relationships by handling customer needs with speed, accuracy, and professionalism.
The CSR acts as liaison between the client and the production staff to maximize efficiency and achieve sales opportunities as well as following up with customers.
Job
Responsibilities:
Achieves and maintains a good rapport with customers and works to provide the best possible service at all times.
Responds appropriately to customer requests with a high sense of urgency, which include product concerns or complaints and coordinate with appropriate staff to provide a solution.
Partners effectively with the Territory Sales Manager to drive territory coverage and exploit sales opportunities.
Prepares quotations of existing product and assumes responsibility for providing samples and answers to customer questions and inquiries.
Ensures that order pricing is based on contract agreements, price list or quote.
Thoroughly discuss quote specs with Account Manager and/or Product Manager, and provides follow up as needed.
Detail-oriented, reviewing incoming orders to assure accuracy and completeness.
Enter orders in a timely manner.
Coordinates details of orders through the production process to ensure completion of order and delivery commitment.
Must be able to organize and maintain accurate electronic files within ERP system, via CRM, Quote and Order files and within Microsoft Outlook.
Prepares documents and coordinate new client info, purchase order, return goods memo, credit and rebills with production and accounting department and Sales / Product Manager for review or action as appropriate.
Any other duties as required by management.
Skills and
Experience:
High School diploma or General Education Degree (GED) required; associate degree in business, marketing or related field preferred.
Minimum of three (3) years customer service experience in a technical or manufacturing environment or an equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Strong computer skills and proficiency in Microsoft Office products required.
Demonstrated competency in building relationships, both internally and externally.
Customer-focused with excellent interpersonal, written and verbal communication skills.
Ability to read and interpret documents, such as procedure manuals, work instructions, and software manuals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to multi-task and resolve problems involving several concrete variables in standardized situations.
Excellent time management skills with the ability to organize and manage multiple priorities for proper territory planning and management.
Team player able to contribute to the success of high performance, cross-functional teams.
Able to demonstrate respect, integrity and professionalism at all times.
Filtration Group is an affiliate of Madison Industries, one of the largest and most successful privately held companies in the world.
Madison builds business driven, branded market leaders that are committed to making the world safer, healthier, and more productive by creating innovative solutions that deliver outstanding customer value.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Customer service:
2 years (Preferred) Microsoft Office:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$36.
5K - $46.
3K a year Estimated:
$36.
5K - $46.
3K a year 1 day ago 1 day ago 1 day ago Global Filter, a subsidiary of Filtration Group , offers you products and solutions to help make the world safer, healthier, & more productive.
We are a customer-focused organization, always seeking ways to improve ourselves and give you the best level of service possible.
With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing global filtration industry.
Since our founding in 1999, we've grown our product offerings to meet the ever-advancing needs of various filtration markets.
From modest beginnings as a family business, Global Filter now serves customers (as our name implies) around the globe.
Some of the largest companies in the world trust their filtration requirements to Global Filter because of our world-class service and industry-best lead times.
With manufacturing plants in the USA, Europe (France) and in Japan, we are available when you need us the most.
Summary:
The Customer Service Representative (CSR) is responsible for the processing of inquiries received from customers via telephone, fax, or e-mail.
Support of the customer includes order entry, order confirmation, shipping updates, pricing and availability of existing product and some product selection guidance for existing products.
The position requires frequent interaction with all members of the organization, distributors, and end-users in a fast-paced environment.
With a fanatical focus on the customer, the CSR develops and maintains solid customer relationships by handling customer needs with speed, accuracy, and professionalism.
The CSR acts as liaison between the client and the production staff to maximize efficiency and achieve sales opportunities as well as following up with customers.
Job
Responsibilities:
Achieves and maintains a good rapport with customers and works to provide the best possible service at all times.
Responds appropriately to customer requests with a high sense of urgency, which include product concerns or complaints and coordinate with appropriate staff to provide a solution.
Partners effectively with the Territory Sales Manager to drive territory coverage and exploit sales opportunities.
Prepares quotations of existing product and assumes responsibility for providing samples and answers to customer questions and inquiries.
Ensures that order pricing is based on contract agreements, price list or quote.
Thoroughly discuss quote specs with Account Manager and/or Product Manager, and provides follow up as needed.
Detail-oriented, reviewing incoming orders to assure accuracy and completeness.
Enter orders in a timely manner.
Coordinates details of orders through the production process to ensure completion of order and delivery commitment.
Must be able to organize and maintain accurate electronic files within ERP system, via CRM, Quote and Order files and within Microsoft Outlook.
Prepares documents and coordinate new client info, purchase order, return goods memo, credit and rebills with production and accounting department and Sales / Product Manager for review or action as appropriate.
Any other duties as required by management.
Skills and
Experience:
High School diploma or General Education Degree (GED) required; associate degree in business, marketing or related field preferred.
Minimum of three (3) years customer service experience in a technical or manufacturing environment or an equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Strong computer skills and proficiency in Microsoft Office products required.
Demonstrated competency in building relationships, both internally and externally.
Customer-focused with excellent interpersonal, written and verbal communication skills.
Ability to read and interpret documents, such as procedure manuals, work instructions, and software manuals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to multi-task and resolve problems involving several concrete variables in standardized situations.
Excellent time management skills with the ability to organize and manage multiple priorities for proper territory planning and management.
Team player able to contribute to the success of high performance, cross-functional teams.
Able to demonstrate respect, integrity and professionalism at all times.
Filtration Group is an affiliate of Madison Industries, one of the largest and most successful privately held companies in the world.
Madison builds business driven, branded market leaders that are committed to making the world safer, healthier, and more productive by creating innovative solutions that deliver outstanding customer value.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Customer service:
2 years (Preferred) Microsoft Office:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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