Family Service Counselor Sales Position
Since 1929, Cedar Memorial has attracted exceptional individuals who seek to make a positive impact by serving with genuine care and unmatched professionalism.
Cedar Memorial is now accepting applications for a full-time Family Service Counselor to join our sales team! This is a rare opportunity for a rewarding career and is well-suited for performance-driven, self-motivated, and service-minded professionals.
You will join an organization of Associates dedicated to providing care, compassion, and quality at every turn.
So, if you have an entrepreneurial spirit and are looking for a rewarding career, our training program will equip you to be a knowledgeable, productive, and successful professional.
Duties/
Responsibilities:
Provide empathetic cemetery services to bereaved family members and friends of the deceased and future follow-up to establish positive rapport.
Compassionately assists family members of the deceased to complete the authorization for interment promptly and accurately.
Effectively conducts appointments and presentations about service and merchandise selections.
Those we are honored to serve are provided thorough and accurate education about the many options available, including related prices and payment options.
Secure and schedule appointments with families seeking pre-planning opportunities and assist in finalizing pre-funding for funeral, cremation, and cemetery arrangements.
Offers cemetery interment rights, memorial markers, space reservations, and other related cemetery selections.
Inquires regularly with all assigned families for customer satisfaction and the identification of further opportunities to assist.
Regularly assists with the design and sale of bronze memorial markers.
As scheduled, serves as the first resource for all calls and walk-in inquiries.
Provides appropriate outreach to inquiries in a manner that exceeds customer expectations.
Associate's degree preferred; High School or GED required.
Two or more years of previously successful full-time sales or customer service experience is required.
Valid Iowa Driver's License and a safe driving record.
Must maintain a safe driving record in accordance with Cedar Memorial's insurance policy.
Before any sales activities, a Family Service Counselor must obtain a pre-need sales agent license issued by the Iowa Insurance Division.
Sales activities include but are not limited to advertising, selling, promoting, or offering to furnish pre-need or pre-paid cemetery/funeral merchandise or services (as further outlined in Iowa code 523A, 523I, and Iowa Administrative Rules 191.
100).
Within 24 months following the issuance of the pre-need sales agent licensed by the Iowa Insurance Division, a Family Service Counselor shall begin the process of receiving CPC certification from the National Funeral Directors Association.
Compensation:
For the first six months, the individual receives a fixed salary.
After six months, the position is paid at 100% commission.
PI4dd25c7415e2-35216-33219549 Recommended Skills Customer Satisfaction Customer Service Defensive Driving Merchandising Presentations Receptive Estimated Salary: $20 to $28 per hour based on qualifications.
Cedar Memorial is now accepting applications for a full-time Family Service Counselor to join our sales team! This is a rare opportunity for a rewarding career and is well-suited for performance-driven, self-motivated, and service-minded professionals.
You will join an organization of Associates dedicated to providing care, compassion, and quality at every turn.
So, if you have an entrepreneurial spirit and are looking for a rewarding career, our training program will equip you to be a knowledgeable, productive, and successful professional.
Duties/
Responsibilities:
Provide empathetic cemetery services to bereaved family members and friends of the deceased and future follow-up to establish positive rapport.
Compassionately assists family members of the deceased to complete the authorization for interment promptly and accurately.
Effectively conducts appointments and presentations about service and merchandise selections.
Those we are honored to serve are provided thorough and accurate education about the many options available, including related prices and payment options.
Secure and schedule appointments with families seeking pre-planning opportunities and assist in finalizing pre-funding for funeral, cremation, and cemetery arrangements.
Offers cemetery interment rights, memorial markers, space reservations, and other related cemetery selections.
Inquires regularly with all assigned families for customer satisfaction and the identification of further opportunities to assist.
Regularly assists with the design and sale of bronze memorial markers.
As scheduled, serves as the first resource for all calls and walk-in inquiries.
Provides appropriate outreach to inquiries in a manner that exceeds customer expectations.
Associate's degree preferred; High School or GED required.
Two or more years of previously successful full-time sales or customer service experience is required.
Valid Iowa Driver's License and a safe driving record.
Must maintain a safe driving record in accordance with Cedar Memorial's insurance policy.
Before any sales activities, a Family Service Counselor must obtain a pre-need sales agent license issued by the Iowa Insurance Division.
Sales activities include but are not limited to advertising, selling, promoting, or offering to furnish pre-need or pre-paid cemetery/funeral merchandise or services (as further outlined in Iowa code 523A, 523I, and Iowa Administrative Rules 191.
100).
Within 24 months following the issuance of the pre-need sales agent licensed by the Iowa Insurance Division, a Family Service Counselor shall begin the process of receiving CPC certification from the National Funeral Directors Association.
Compensation:
For the first six months, the individual receives a fixed salary.
After six months, the position is paid at 100% commission.
PI4dd25c7415e2-35216-33219549 Recommended Skills Customer Satisfaction Customer Service Defensive Driving Merchandising Presentations Receptive Estimated Salary: $20 to $28 per hour based on qualifications.
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