Customer Care Expert
3.
8 Cedar Rapids, IA Cedar Rapids, IA Estimated:
$33.
8K - $42.
8K a year Estimated:
$33.
8K - $42.
8K a year Job Description As a Customer Care Expert, you will:
Build strong relationships with Wix users, figure out their true needs and help guide them to reach their business goals and enhance their online presence.
Work on resolving Wix user questions, offering support and solutions professionally, timely, consistently and accurately.
Effectively utilize internal resources and determine when to escalate as appropriate.
Represent Wix as a primary contact for Wix users and aim to exceed user expectations by responding promptly to inquiries via email, phone, chat, and/or other communication channels.
Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
Develop expertise in Wix products and stay up to date with new features and improvements.
Work in a dynamic team environment, collaborating with other departments and product teams, to advocate our users' needs and strengthen product roadmaps.
Analyze user behavior and relevance to determine their effect on user satisfaction.
Adhere to a predetermined daily schedule with flexibility to pivot as needed to meet customer care demands.
Qualifications You are a customer service professional with at least 1 year of experience working in a client-facing role.
You enjoy collaborating with colleagues in an office setting, you excel in an open-floor work environment and the camaraderie of working alongside peers motivates you.
You have a strong communication skills and are comfortable engaging in real time exchanges with users.
You have excellent communication skills, and can manage discussions and effectively navigate user interactions to elicit key information.
You find meaning and pleasure in helping others succeed and are curious to know what really drives our users.
You have strong critical thinking skills and are confident about taking responsibility and ownership and applying these skills in novel or challenging situations.
You hold yourself to high-performance standards and work to improve constantly.
You're passionate about new technologies and always eager to learn more.
You thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow.
You realize there is more than one career ladder, and you have the drive to find your own career path recognizing your strengths and interests.
Bonus points if you have experience working for a tech or at an internet company! Additional Information We are Wix's Customer Care Guild.
We're not your typical customer support.
We represent the Wix user's voice and work closely with the Product to deeply understand Wix technologies and services.
As part of our global organization of Customer Care, we're responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success.
Working with us, you'll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment.
We're spread across the globe and offer an office, remote, or hybrid work model depending on the site.
Working Shift:
Training Shift:
Monday-Friday 8AM - 5PM We are currently hiring for the following shifts:
Monday - Friday 10AM-7PM These shifts will commence at the end of the training period.
Please note that we have a limited number of open positions per shift.
At this time we are seeking Iowa-based candidates who can commute to our office in Cedar Rapids.
Our employees work in a hybrid model and are expected to be in the office at least 2-3 days per week.
Days will depend on the schedule shift that is offered.
In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.
Our benefits include:
Comprehensive health & life benefits including fully covered medical, dental and vision.
Generous and flexible time off for personal recharge and special life moments Emotional and mental health support programs Allowances supporting nutrition, fitness and productivity 401K matching, with no vesting period Equity & ESPP - We grant RSUs (restricted share units) to all of our employees.
We believe that our employees directly impact our success and thus should benefit from our successes.
All employees are also eligible for the ESPP (Employee Stock Purchase Plan) allowing employees a unique opportunity to benefit from Wix's success by purchasing Wix shares at a discounted rate.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Cedar Rapids, IA Cedar Rapids, IA Estimated:
$33.
8K - $42.
8K a year Estimated:
$33.
8K - $42.
8K a year Job Description As a Customer Care Expert, you will:
Build strong relationships with Wix users, figure out their true needs and help guide them to reach their business goals and enhance their online presence.
Work on resolving Wix user questions, offering support and solutions professionally, timely, consistently and accurately.
Effectively utilize internal resources and determine when to escalate as appropriate.
Represent Wix as a primary contact for Wix users and aim to exceed user expectations by responding promptly to inquiries via email, phone, chat, and/or other communication channels.
Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
Develop expertise in Wix products and stay up to date with new features and improvements.
Work in a dynamic team environment, collaborating with other departments and product teams, to advocate our users' needs and strengthen product roadmaps.
Analyze user behavior and relevance to determine their effect on user satisfaction.
Adhere to a predetermined daily schedule with flexibility to pivot as needed to meet customer care demands.
Qualifications You are a customer service professional with at least 1 year of experience working in a client-facing role.
You enjoy collaborating with colleagues in an office setting, you excel in an open-floor work environment and the camaraderie of working alongside peers motivates you.
You have a strong communication skills and are comfortable engaging in real time exchanges with users.
You have excellent communication skills, and can manage discussions and effectively navigate user interactions to elicit key information.
You find meaning and pleasure in helping others succeed and are curious to know what really drives our users.
You have strong critical thinking skills and are confident about taking responsibility and ownership and applying these skills in novel or challenging situations.
You hold yourself to high-performance standards and work to improve constantly.
You're passionate about new technologies and always eager to learn more.
You thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow.
You realize there is more than one career ladder, and you have the drive to find your own career path recognizing your strengths and interests.
Bonus points if you have experience working for a tech or at an internet company! Additional Information We are Wix's Customer Care Guild.
We're not your typical customer support.
We represent the Wix user's voice and work closely with the Product to deeply understand Wix technologies and services.
As part of our global organization of Customer Care, we're responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success.
Working with us, you'll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment.
We're spread across the globe and offer an office, remote, or hybrid work model depending on the site.
Working Shift:
Training Shift:
Monday-Friday 8AM - 5PM We are currently hiring for the following shifts:
Monday - Friday 10AM-7PM These shifts will commence at the end of the training period.
Please note that we have a limited number of open positions per shift.
At this time we are seeking Iowa-based candidates who can commute to our office in Cedar Rapids.
Our employees work in a hybrid model and are expected to be in the office at least 2-3 days per week.
Days will depend on the schedule shift that is offered.
In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.
Our benefits include:
Comprehensive health & life benefits including fully covered medical, dental and vision.
Generous and flexible time off for personal recharge and special life moments Emotional and mental health support programs Allowances supporting nutrition, fitness and productivity 401K matching, with no vesting period Equity & ESPP - We grant RSUs (restricted share units) to all of our employees.
We believe that our employees directly impact our success and thus should benefit from our successes.
All employees are also eligible for the ESPP (Employee Stock Purchase Plan) allowing employees a unique opportunity to benefit from Wix's success by purchasing Wix shares at a discounted rate.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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