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Representative, At-Home

Company Name:
NcoGroup
## Description
APAC Customer
services
, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer interaction centers worldwide.
Summary:
Provides a variety of customer services through inbound calls received in a at home environment. Primarily, the employee will serve APAC from at home, but on occasion the employee will be required to report to their APAC Support Site for training, development and coaching purposes. Occasionally, the employee may be visited by a member of the home-based management team. Serves as liaison between the customer and client.
Essential Duties and Responsibilities:
Resolves customer questions, complaints, and requests.
Provides pricing and delivery information, and processes orders.
Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.
Enter all data into
computer
.
Educate and/or sell the client''s product or service to the customer.
Contacts customers to gather market research.
Attends training, supervisory one on one and coaching sessions at home base
Periodically is visited at home by a team leader, manager operations,
trainer
or other APAC representative
May be required to work overtime to support the needs of business
## Qualifications
Strong communication and problem solving skills required.
Must have working knowledge of computer keyboard and ability to navigate the internet.
Ability to multitask in a fast paced environment.
Customer Service experience strongly preferred.
Ability to work independently and efficiently while maintaining acceptable schedule adherence levels.
Health and Safety Requirements:
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls, and reach with arms and hands. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision and the ability to adjust focus.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws.
Job: Customer Service Representative
Primary Location: UNITED STATES-IA-Cedar Rapids
Work Locations: Cedar Rapids, IA - APAC (IA 04) 425 Second St. SE PO Box 3300 Cedar Rapids, 52406
Employee Status: Regular
Schedule: Full-time
Job Level: Entry Level
Shift: Day Job
Education Level: High School Diploma/GED/CXC ( 11 years)
Req ID: 140001247

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