Customer Service Advisor

Company Name:
Business GE Capital
Business Segment Capital - Americas
About Us
Fleet Services provides commercial car and truck financing and integrated fleet management services that help companies save time and money. In addition, Fleet Services also helps customers reduce their fleet's impact on the environment.
Fleet Services' tailored solutions address the total fleet lifecycle - from business planning and vehicle financing through reselling - so customers get the maximum return on their fleet investment.
Posted Position Title Customer Service Advisor
Career Level Experienced
Function Financial Services Operations
Function Segment Customer Service
Location(s) Where Opening Is Available United States
U.S. State, China or Canada Provinces Iowa
City Eden Prairie, Cedar Rapids
Postal Code 55344-3889
Relocation Expenses No
Role Summary/Purpose GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
As a Customer Service Advisor, you are responsible for providing world-class service to all inbound callers contacting our business with questions. GE Capital Fleet Services provides commercial car and truck financing and fleet management services to help businesses save time and money and reduce environmental impact.
Learn more at
Position can be located in Cedar Rapids, IA or Eden Prairie, MN.
Essential Responsibilities
Navigate multiple personal computer, business, email and web applications easily and proficiently while engaged in inbound telephone calls.
Calls require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally.
Function comfortably in a fast paced performance based call center environment where calls are monitored, recorded and assessed for quality of performance
High School Diploma or GED with a minimum of 1 year related customer service work experience.
Experience with Microsoft Suite including: Word, Excel, PowerPoint and Outlook or comparable software application.
Position can be located in Eden Prairie, MN or Cedar Rapids, IA
Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics
Excellent, professional phone and communication skills; including interpersonal, verbal, and written; with the goal of influencing outcomes.
Must be able to build positive, productive relationships with customers and team members.
Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively.
Strong organization, time management, and multitasking skills. Self-starter with ability to work independently
Must submit application for employment through COS (internal candidates) or (external candidates) to be considered for this position.
Must have unrestricted authorization to work in the United States.
Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check.
Must be able to travel up to 10% of the time

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