Banquet Captain, Full-time
Company Name:
Kirkwood Community College
_GENERAL JOB SUMMARY_:
Lead Server for banquets and serves as supervisor of other banquet staff. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students and employees in all areas of the Hotel at Kirkwood Center, the Kirkwood Center for Hospitality Arts and the Kirkwood Center for Continuing Education.
_ESSENTIALDUTIES/RESPONSIBILITIES_
Understand and apply Serve Alcoho lwith Care principles.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Train workers in proper operational procedures and functions and explain company policies. This includes how to properly serve food in the banquet setting.
Observe and evaluate workers' performance to ensure quality service and compliance with specifications.
Meet with managers and other supervisors to stay informed of changes affecting operations.
Inform workers about interests and specia lneeds of specific groups.
Resolve customer complaints regarding worker performance and services rendered in a polite, positive and timely manner. Apply customer/guest feedback to service improvement efforts.
Analyze and record personnel and operational data, and write related activity reports which include daily banquet checks, reconciliation reports, requisitioning beverages on CheTec system and handling cash.
Miscellaneous duties and responsibilities as assigned.
_PERFORMANCE EXPECTATIONS:_
Welcome, value and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
Maintain compliance with required training as designated by supervisor.
Provide prompt and courteous service to all customers.
Ensure adherence to all regulatory requirements, including the health code.
_G_ _ENERAL PHYSICAL ACTIVITIES WITH OR WITHOUT A REASONABLE ACCOMMODATION_ :
Position involves working in a business event setting. Occasional (10-33%)viewing equipment and other types of materials and other close visual work. Frequent (34-66%) reaching, sitting, pulling, grasping and pushing. Constant (67-100%) walking, standing, repetitive motion, talking and listening.
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
_MINIMUM QUALIFICATIONS_:
High school diploma or the equivalent required.
Strong written and verbal communication skills, customer service skills and knowledge, and good working knowledge of personal computers.
Previous bartending experience
_PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:_
Preference will be given to those candidates with a post high school degree.
Preference will be given to those candidates with a minimum of two years full-time experience in a related hospitality setting or the equivalent education and related work experience.
_SALARY_:
DATE : 09/18/2014
POSITION TITLE : Banquet Captain, Full-time
CLASSIFICATION : Hotel Full Time
DEPARTMENT : The Hotel at Kirkwood Center
REPORTS TO : Banquet ManagerEstimated Salary: $20 to $28 per hour based on qualifications.
Kirkwood Community College
_GENERAL JOB SUMMARY_:
Lead Server for banquets and serves as supervisor of other banquet staff. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students and employees in all areas of the Hotel at Kirkwood Center, the Kirkwood Center for Hospitality Arts and the Kirkwood Center for Continuing Education.
_ESSENTIALDUTIES/RESPONSIBILITIES_
Understand and apply Serve Alcoho lwith Care principles.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Train workers in proper operational procedures and functions and explain company policies. This includes how to properly serve food in the banquet setting.
Observe and evaluate workers' performance to ensure quality service and compliance with specifications.
Meet with managers and other supervisors to stay informed of changes affecting operations.
Inform workers about interests and specia lneeds of specific groups.
Resolve customer complaints regarding worker performance and services rendered in a polite, positive and timely manner. Apply customer/guest feedback to service improvement efforts.
Analyze and record personnel and operational data, and write related activity reports which include daily banquet checks, reconciliation reports, requisitioning beverages on CheTec system and handling cash.
Miscellaneous duties and responsibilities as assigned.
_PERFORMANCE EXPECTATIONS:_
Welcome, value and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
Maintain compliance with required training as designated by supervisor.
Provide prompt and courteous service to all customers.
Ensure adherence to all regulatory requirements, including the health code.
_G_ _ENERAL PHYSICAL ACTIVITIES WITH OR WITHOUT A REASONABLE ACCOMMODATION_ :
Position involves working in a business event setting. Occasional (10-33%)viewing equipment and other types of materials and other close visual work. Frequent (34-66%) reaching, sitting, pulling, grasping and pushing. Constant (67-100%) walking, standing, repetitive motion, talking and listening.
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
_MINIMUM QUALIFICATIONS_:
High school diploma or the equivalent required.
Strong written and verbal communication skills, customer service skills and knowledge, and good working knowledge of personal computers.
Previous bartending experience
_PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:_
Preference will be given to those candidates with a post high school degree.
Preference will be given to those candidates with a minimum of two years full-time experience in a related hospitality setting or the equivalent education and related work experience.
_SALARY_:
DATE : 09/18/2014
POSITION TITLE : Banquet Captain, Full-time
CLASSIFICATION : Hotel Full Time
DEPARTMENT : The Hotel at Kirkwood Center
REPORTS TO : Banquet ManagerEstimated Salary: $20 to $28 per hour based on qualifications.
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